Turn your customer service into experts

Periodic assessments of customer service optimize their performance and let them achieve much more.

You'll be in good company

We helped these brands turn online assessments into success stories. Join them. Elevate your testing.

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Techland
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Poslovno
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broen
rsm
sega
Techland
E-sky logo
Poslovno
uws
broen
rsm
sega
Techland
E-sky logo
Poslovno
uws
broen
rsm
sega
Techland
E-sky logo
Poslovno
uws

Use online test builder to look after your clients every day

Even the best products require spotless customer service to succeed

Hands-free grading

Let advanced algorithms do the grading for you. Automated, immediate, bias-free results save you time and money.

Instant feedback

Why waste time when our amazing features include automated feedback sending to all respondents?

Actionable insights

A wealth of information provided by Testportal allows you to make data-driven decisions based on a solid foundation.

Improve your customer operations now

Try it free

78% of customers give up buying anything at all due to low customer service quality.

American Express Survey

Source

The customer is always right. Right?

Whatever services or products you provide, excellent customer service sets the stage for your company to succeed. Periodical assessments with a test creating software provide great opportunity to optimize the performance of your customer service team.

Select the test type that works best for you

Testportal features a wide range of assessment question types. Mix and match them to create a powerful tool to make the most of your evaluations.

Single and multiple-choice questions to measure your respondents’ performance within a specific content area. Answers include correct one(s) as well as distractors. This type of question is entirely automated and requires no marking from the test owner.

Single and multiple-choice questions to measure your respondents’ performance within a specific content area. Answers include correct one(s) as well as distractors. This type of question is entirely automated and requires no marking from the test owner.

Single and multiple-choice questions to measure your respondents’ performance within a specific content area. Answers include correct one(s) as well as distractors. This type of question is entirely automated and requires no marking from the test owner.

Single and multiple-choice questions to measure your respondents’ performance within a specific content area. Answers include correct one(s) as well as distractors. This type of question is entirely automated and requires no marking from the test owner.

Way better than any LMS

Online assessments excel in all fields, so why waste time and money on ineffective solutions?

Easy and simple implementation

No course or complex learning path is required to start your online assessments. Testportal is a cutting-edge plug&play solution.

Adapt to frequent changes

Laws and regulations change rapidly. Make sure your team keeps up with the current requirements by offering them frequent updates and evaluations.

Actionable insights

Our statistics offer an accurate and deep understanding of even the most complex results. It streamlines your decision-making and produces better outcomes.

Offline training

Testportal is an advanced online platform that lets you assess skills and knowledge offline too. Simply print your test sheets if circumstances require a pen & paper evaluation.

Perfect for low-volume assessments

Using LMS for a small customer service team is nothing more than a waste of time, money and resources. Go for the easy and cost-effective solution of online evaluations.

Sounds familiar? In this case Testportal will prove the perfect choice for your business.

There is even more to our online assessment platform, so If you want to know all the details, give us a shout.

Security is our top priority

Only enterprise-level security solutions

All information and collected results are safe with us, in accordance with all relevant data protection regulations.

Learn more

Powerful SSL and encryption technologies

Enjoy cutting-edge anti-DDoS protection

GDPR-compliant

What our users say

Business

DHL

Our company has been assessing the knowledge of our employees and delivery persons, to guarantee professional customer service. Testportal proved to be a great platform to support our undertakings. We received a clear and simple test-creation interface that allows complete control over our assessments. The ability to upload a database is also very helpful, as it saves us a lot of work. The platform facilitates setting the way that the test is available for the respondents. During the assessment, we can monitor who finished already and what their score was. After the test, we receive statistics that are very helpful in data analysis and drawing conclusions about the level of knowledge of our employees. We wholeheartedly recommend Testportal to everyone who would like to assess the knowledge of their students or employees in small and large enterprises.

Hirek Chmielowiec

OPS Trainer

Bad customer service costs a lot. Can you really afford it?

Online assessments for customer services promote excellence at work and increase clients’ trust factor.

Free 14-day trial

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