What can we help you with?

Explore the most popular support topics

Creating a test

How to import a question base?
If you have tests in digital form, contact us. We will help you to import them to Testportal application together. This way you can save time.
How to ensure the logo is not blurry?
The logo has a specific size and quality if you have removed redundant space and left important graphic elements in the graphic file. This rule works in most cases. Sometimes it may turn out to be not enough, though. This being the case, please use a contact form so that we could help you adjust the size and content of the image with logo.
How does "Training" access type work?
This kind of test is perfect for preparing for the test. The respondent may complete it unlimited number of times. Every time the question is answered, it is allowed to check its answers. It is also possible after the end of the test. The time is measured in accordance with the settings but not checked so strictly. The results from this kind of test are saved anonymously (only for statistic purposes).
How to create a paper test with Testportal?
Testportal gives an access to a test sheet, answer sheet and answer key PDF generator. You can also create a few test sets and print them as well as corresponding answer sheets and keys. Please find corresponding settings under "Test sets" configuration tab of specific tests.
Is it possible to create advanced math formulas?
Yes, questions and answers editor provide advanced chemistry and math equation editor.
Can I attach audio or MS Excel files to a question?
Yes, you can attach all types of attachments to questions and answers.
Can respondents use attachments when answering questions?
Yes. Please use descriptive questions. Respondents will be able to provide really comprehensive answers (including attachments).
What personal data fields are required to take a test?
You as test creator decide which personal data are required before taking a test.
Test configuration is finished, but I cannot take a test. What should I do?
Likely you have not activated your test. You can find "Activate test" or "Schedule test" buttons in configuration menu. It depends on test configuration parameters, which button will be shown. You have to use it to confirm test settings and make the test available for your respondents.

Test completion

Do I need to sign up to complete tests?
You do NOT need to have an account to complete tests. Depending on the type of access (specified by the test administrator), you must know a public link, private access code or group password.
Why do I need to enter personal data to complete the test?
Personal data which must be entered before you start the test is specified by the test administrator. This data is available to the test administrator only.
I received two or more access codes, which is the correct one?
The last-generated code. The creator may have changed test settings and thus generated access code twice by accident.
What does the field "Additional information" mean?
The test administrator should provide you with instructions on how to fill in the "Additional information" field out.
How can I know which answers are correct?
Showing/hiding correct answers is configured by the test administrator. If he or she agreed to show correct answers, you will be allowed to see them when you click "See correct answers" on the last page of the test.
Will I receive some test completion and result confirmation?
Yes, but a little later. The test administrator is allowed to change pass and grading criteria. Notifications will be sent after he or she has made a change (if necessary) and assessed descriptive questions (if any). You can also receive a certificate confirming participation and your result via e-mail if the test creator issued them. It is also possible that the test administrator will grant you a certificate in person.

During the test

Why cannot I edit questions and test sets after I start or end the test?
If you want to modify questions or test sets after you have started the test, you must duplicate it. This is to allow you to compare results from various dates. If questions or test sets were changed, the results would be inadequate and uncomparable.

After the end of the test

How to add feedback to a test sheet and answers provided?
What do test dates mean?
What if the certificates have already been sent but the grading criteria are different?
Respondents already know their results and I'd like to change grading criteria. What now?
If grading criteria have been changed, you can inform the respondents about results in accordance with new criteria. You must select a relevant option on "Pass criteria" and confirm with "Process results".
How is the number of respondents calculated?
When creating a test, in the section "Access to test" you can specify the maximum number of persons to complete the test. After the end of the test the permissible number of completions per month (arising from license restrictions) will be reduced by the number of persons who have completed the test, and not maximum permissible number defined in the test settings.
How to delete test results?
Results cannot be deleted on "Results base" tab, but you need to enter specific test. Go to the given test, go to the "Results" tab, select rows (results) in the results table and delete them.
Jak skasować wyniki?
Wyników nie kasuje się z poziomu „Bazy wyników”, lecz konkretnego testu. Wejdź do danego testu, przejdź do zakładki „Wyniki”, zaznacz wiersze (wyniki) w tabeli i usuń je.


Can you organize the whole exam for me?
Yes, if you would like us to handle examination process end-to-end we are more than happy to help.
How many respondents may take the test simultaneously?
As many as need. If you expect more than 1000 people to take the test at one time, write to us and make sure that the platform will work stably.
I did not receive activation link. What should I do?
Check that the email you used to register the account does not contain a typo.
Sometimes, e-mail servers qualify our messages as spam, offers, notifications, etc. Check all your folders and bookmarks carefully. If you are sure that the message has not arrived, write to us.

Business plans and pricing

What does "number of collected results" mean?
"Number of collected results" stands for the number of times the tests you have created will be completed.
Are there any discounts?
Yes. If you pay for a year-long subscription upfront then you will receive an attractive discount.
Can I change my plan at any time?
You can have a more advanced plan at any time. The amount will be a difference between the current fee and the one required to use a new plan.
Can I resign at any time?
You can stop using Tesportal at any time.
What forms of payment do you accept?
Debit or credit cards, PayPal, traditional bank transfers.
Do you offer customization?
Yes. If you need custom features that are not available on our platform, just contact us and our custom development team will work with you.
What if I pay for the same plan before the subscription expires?
The period will be extended respectively.
What if I pay for more advanced plan before the subscription expires?
Your current plan will upgrade immediately. You will not lose anything because you'll get a refund for your current subscription.
What if I pay for less advanced plan before the subscription expires?
Your plan will downgrade after your current subscription has expired.
What will happen after the trial or subscription have expired?
Your tests will be suspended but you will still have an access to previously collected results.
Do subscription plans include hidden costs?
Do I need to sign an agreement?
There is no requirement to sign a paper contract with us. However, if your legal department requires it, we will be happy to sign it with you.

EDU plans and pricing

Is there an offer for more teachers from one school?
Contact us and let us know, how many teachers from your school would like to use the Testportal.
What does "Result storage limit" mean?
The Free EDU package offers full platform capabilities for creating and conducting tests. However, it imposes a limit on the amount of data stored - you can have 100 results from all your tests. If this limit turns out to be insufficient, all you have to do is delete the results from previous tests to make room for new ones or switch to the EDU package.
Is the collection of personal data of students in online tests compliant with the GDPR?
Collecting personal data in online tests is no different from collecting them in other ways, e.g. on paper tests. The collection of personal data by Users is consistent with the GDPR if they have consent to the processing of personal data or have them institutions (e.g. schools or universities) for which Users carry out tests as part of their professional duties.
How to prepare an online test for students?
I am a teacher and accidentally created a business account. Can I change the account type to educational?
If you accidentally created a business account, please write to us.
Are there any costs for students?
No. Moreover they do not need to have accounts. Accounts are for test creators.